Delete your account

Delete your Wisemonie account

Deleting your account closes it and removes your access to Wisemonie.

Before you can delete

Wisemonie is built to protect your money, so you can only close your account once it holds no funds. First:

1. Let any active budgets run to completion.
2. Wait for any savings pots to mature, then withdraw them.
3. Withdraw your wallet balance to your bank.

Once your budgets, savings and wallet are all empty you can delete your account, which guarantees you never lose money on deletion. If you try to delete while funds are still held, we will ask you to clear them first.

From the app

1. Open the Wisemonie app and sign in.
2. Go to More → Profile & Account.
3. Choose Delete Account and follow the confirmation steps.

By email

Send a deletion request to wisemoniehelpdesk@gmail.com from the email address registered to your account, with the subject “Account deletion request”. We will verify the request and confirm once completed.

What happens to your data

Your account is closed and your access to the app is removed. As a financial service, we are required to retain certain account and transaction records for the period mandated by Nigerian financial regulations and our legal obligations. See our Privacy Policy for full details on what we keep and for how long.